1.How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details. Payments will be fully refunded to your payment account within 1-2 business days after order cancellation. The exact refund time depends on your payment method.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.
2.How to return validity period?
Our returns are valid until 30 nature days after the item arrives. We will not be able to provide you with a return or exchange if it has been more than 30 nature days since you received the item.
New computer accessories purchased on this site will not affect secondary sales. Within the validity period of the return, negotiate with our customer service by emailing [email protected] to return the goods. All refunds will be made in full (man-made and external damage to the product, returns and exchanges are not accepted). Product quality problems caused by transportation can be uniformly returned, and the shipping cost is the responsibility of the seller. After receiving the goods, if there is a shortage/missing delivery, you can contact us to replenish the goods.
Please note that computer accessories are kept away from water and fire sources, so as not to be returned or exchanged after damage.
3.What if the product is damaged during shipping?
We regret that you did not receive the item in perfect condition, please email your unboxing video and proof of purchase to [email protected] and we will arrange for a reissue or partial refund.
4.What if the product is out of stock?
Please contact us at [email protected] with your unboxing video and proof of purchase and we will arrange for a reissue or partial refund for you.
5.Under what circumstances can I return it?
If you find a quality problem with your Hard Disk within 30 nature days of receiving it, please send an email to [email protected] with your proof of purchase and a photo of the product quality problem. Returns can be made after the return application is confirmed.
Hard Disk must be brand new.
Returns must include all Hard Disk including computer accessories and data plugs
Hard Disk must include original packaging.
Returns may be refused if the item does not meet the above requirements.
Please be sure to contact us before returning the item, otherwise it will not be processed.
Please understand that we do not accept returns of used products.
If there is no product quality problem, the return shipping fee due to the customer’s personal reasons, such as dislike/wrong address/don’t want for no reason, the return shipping fee will be borne by the buyer.
Webstercomputer.com is responsible for returns due to defective/damaged/missing items/wrong items, return shipping will be borne by Webstercomputer.com.
We do not charge re-listing fees.
6.How to return?
For returns, please contact us at [email protected] prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number. Once the return request is confirmed, please return the item to the return address.
Our return address is: 8071 EDGELAKE COURT, NEW ORLEANS, Louisiana，United States.
In order to process your refund in a timely manner, please be sure to send a return notifition email to [email protected] with the information below:
courier company name
7. How to pack the return?
When returning computer accessories, please put the computer accessories in the original packaging and keep them in a safe place. Before packing, please take a photo of the original product without damage to prevent the product from being damaged during transportation. After receiving the goods, our company will open the package to check the product as soon as possible, if there is no problem, we will arrange a refund for you as soon as possible.
Refund standard: The outer packaging is intact, the computer accessories are complete, and the state when received is maintained.
8. What if the product is damaged during return shipping?
Webstercomputer.com will not allow returns and exchanges, and does not support refunds, if the product is damaged/broken during the return shipping process and other circumstances that affect the product’s secondary sales. You can negotiate with the courier company and ask the courier company to make corresponding compensation.
Tips: Before handling the return and exchange business, you should take detailed photos and videos of computer accessories, and keep the evidence that the products are in good condition before shipping, so as to negotiate compensation in the future.
9.How do I get a refund?
Once the returned item arrives at Webstercomputer.com’s warehouse and has been successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, please be patient and do not rush.
10.How did delayedor lost refunds?
If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund 10 business days after we issued your refund, please contact us at [email protected]
If you have any questions or suggestions about return policy, please contact our customer service staff NAILA CAMPBELL by email [email protected] or call at (+1)319-7890-788, we will reply you within 24 hours, thank you so much.